Freemium Model Feedback Survey

We’d love to hear your feedback on your experience with our freemium model.

About This Template

This survey helps businesses understand the user experience with freemium offerings, including feature limitations, value perception, and willingness to upgrade to premium.

Where it is used

  • Understanding freemium user satisfaction.
  • Identifying features that drive upgrades.
  • Optimizing the freemium-to-premium conversion rate.

Frequently Asked Questions

  • Why conduct a Freemium Model Feedback Survey?

    It helps businesses understand what encourages users to upgrade from free to paid plans and where friction exists in the transition.

  • What insights can this survey provide?

    It reveals which features drive engagement, what limitations users experience, and why they do or don’t convert to paid plans.

  • How can this survey improve monetization strategies?

    By identifying feature gaps, pricing concerns, and user expectations, businesses can optimize their freemium-to-premium conversion strategy.

  • What types of questions are included?

    Questions about feature satisfaction, likelihood of upgrading, perceived value, and potential barriers to conversion.

1. How useful did you find the features available in the freemium plan?

Very difficult Very easy

2. How likely are you to upgrade to a premium plan?

Very difficult Very easy

3. What features do you feel are missing from the freemium plan?

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4. What prevents you from upgrading to a premium plan?

5. How would you rate the value provided by the freemium plan?

6. Were you aware of the premium features before using the freemium plan?

7. How likely are you to recommend our freemium plan to others?

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8. How would you rate the customer support for freemium users?

Very difficult Very easy

9. Please summarize your overall experience with the freemium plan.

10. What new features would you like to see in our premium or freemium plans?